Delivery & Returns

DELIVERY & RETURNS POLICY

See clauses 14 and 15 of our Terms and Conditions. This summary is provided for your convenience.
If any discrepancy occurs then the full Terms and Conditions will prevail.

DELIVERY

Hobarts will notify you by way of email when your goods are to be dispatched to you. The message will contain details of estimated delivery times in addition to any reasons for a delay in the delivery of the Goods purchased by you.

If Hobarts receives no communication from you, within 7 days of delivery, regarding any problems with the Goods, you are deemed to have received the Goods in full working order and with no problems.

RETURNS POLICY

Hobarts aims to always provide high quality Goods that are fault free and undamaged. On occasion however, goods may need to be returned. Returns are governed by these Terms and Conditions.

Goods received that do not match those ordered

Contact us within 7 days to for a returns reference and return them to us. You will be given the option of having the goods replaced or to receive a full credit. Credits will not be given until goods are returned with packaging intact and with goods in a perfect condition so that they can be resold.

Goods develop faults within the warranty period
If any Goods develop faults within their warranty period, you are entitled to a repair or replacement under the terms of that warranty.

Goods arrive damaged
If Goods are damaged in transit and the damage is apparent on delivery, you should sign the delivery note stating they have been damaged. In any event, you should report such damage to Hobarts within 7 days and arrange collection and return.

Upon receipt of the returned Goods, the price of the Goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the Goods.

Goods received in good order but are no longer wanted
Consumer customers have a statutory right to a “cooling off” period. This period begins once your order is complete and ends 7 working days after the Goods have been delivered. If you change your mind about the goods within this period, please return them to Hobarts within 7 working days of receipt. Goods can only be returned for this reason if their packaging remains unopened and the Goods can be re-sold, as new, without any additional work on the part of Hobarts. You are responsible for paying shipment costs if Goods are returned for this reason.

If you wish to return Goods to Hobarts for any of the above reasons, please contact us at customer.service@hobarts.com to receive a returns reference and to make the appropriate arrangements.

NO GOODS WILL BE ACCEPTED WITHOUT A RETURNS REFERENCE

Hobarts reserves the right to exercise discretion with respect to any returns under these Terms and Conditions. Factors which may be taken into account in the exercise of this discretion include, but are not limited to:

Any use or enjoyment that you may have already had out of the Goods;

Any characteristics of the Goods which may cause them to deteriorate or expire rapidly;

The fact that the Goods consist of audio or video recordings or computer software and that the packaging has been opened;

Any discounts that may have formed part of the purchase price of the Goods to reflect any lack of quality made known to the Customer at the time of purchase.

Such discretion to be exercised only within the confines of the law.